There are some products that we don't take back. Check our Returns Policy for more details.
You can return your products in three easy ways.
I. Request a return online
II. Return to Store
III. Call for a pick-up
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If you haven’t received a confirmation message by 3:00 PM on the day of collection, please call us on 800-MYHOME (800-694663) between 9:00 AM and 9:00 PM, 7 days a week.
Each store has a dedicated area for collections and has signs which direct you to the collection point.
Alternatively, any of our staff will be happy to point you in the right direction.
You can pick up your order any time after 3:00 PM, but it’s best to wait for our email or SMS confirmation before you set off. Please check the opening times of your chosen store as they may vary. Find your nearest store here.
We’ll hold your order in store for 14 days, after which we’ll return the order to the warehouse and process a refund.
Please note, it may take up to 20 days for you to receive your refund:
Yes, that’s not a problem. However, they will need to bring:
- The confirmation email, the text message or the order confirmation in their Apple Wallet.
- Emirates ID or passport.
You need to bring the following with you to collect your order:
- Your confirmation email, the text message you receive or the order confirmation in your Apple Wallet.
- Your Emirates ID or passport.
We'll send you an email when your order is ready, confirming your chosen store and all of the details needed to make your collection a smooth process.
We will also send you an SMS when your order is ready for collection.
Your bank or card issuer may take an additional 2-15 business days to process the transaction.
You can cancel your order in the following ways:
Click & Collect is a pre-paid service meaning we only offer collection for orders placed using a Credit or Debit card, vouchers or Shukrans.
Cash on Delivery orders are excluded from Click & Collect.
Sorry, but you can't change your pick-up store. You must pick up your order at the store you originally selected. If you’re unable to pick up your order at the store you selected, you can cancel your order.
It depends on the products in your basket. If all the products in the basket are from the same brand, then the pick-up options will be the stores from that brand. If this brand is one of the Centrepoint brands, Centrepoint stores will be offered as additional pick-up points apart from the brand stores.
For multi concept basket, Click & Collect will be offered only if all the concepts are part of Centrepoint (Babyshop, Lifestyle, Splash, SHOEMART). In this scenario, your pick-up point will be only Centrepoint stores.
During checkout you will only see the stores which have Click & Collect available.
When you place your order, you’ll be able to select a store that’s convenient for you from a list of stores available for your order.
The name of your chosen store will appear in your email confirmation.
Click & Collect is free from your chosen store.
Orders placed before 2:00 PM from Saturday to Thursday can be collected the next business day at 3:00 PM, while orders placed after 2:00 PM (and all day Friday) will be delivered in 2-3 business days.
Here’s what you need to do to place a Click & Collect order:
Click & Collect is a convenient and complimentary service which allows you to shop and pay for your order on one of our sites, select your pick-up point as one of our participating stores in the UAE and collect it at your convenience.
Yes, you'll enjoy an get additional discount on any in-store purchase on the day of pickup. All you need to do is show your Click & Collect order number to claim it.