- Your Cash on Delivery order will be automatically cancelled if you do not receive it on the scheduled delivery date.
- If you need to change your chosen delivery date, please call Customer Support on 800-MYHOME (800-694663) at least 2 days before your delivery date to reschedule. Please note that your new delivery date cannot be more than 15 days after your original delivery date.
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Same Day Delivery is our super-fast shipping that allows you to receive a product on the same day, if you order it before 12:00 PM. Same Day Delivery is currently available to select locations in Dubai, for an additional charge of AED 18.
Please note, Same Day Delivery is only available for home delivery orders.
Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office). To do so they must show our delivery partner a valid ID of their own (Passport or Emirates ID).
Yes, please keep your valid ID handy to show our delivery partner when they deliver your order. Accepted forms of ID include either your passport or Emirates ID.
Of course! Call us on 800-MYHOME (800-694663) and we'll sort it out.
We're sorry, at the moment we only deliver to addresses within the UAE.
We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, send your purchases as separate orders to different addresses. You can store multiple addresses in the My Account section.
Yes. If you’ve opted to pay by Cash on Delivery, our delivery team will only assemble your products at your delivery location once you’ve made your cash payment.
If you choose not to pay when they arrive, the delivery team will take back the products without assembling them.
You’ll be able to select a delivery date and time only for your Home Centre furniture. You can do this from the Shipping section as you checkout.
For your Home Centre household products, here's how delivery works:
Orders placed before 12:00 PM to select locations in Dubai, will be delivered the same day for an additional AED 18.
Other household products will be delivered in 3-5 business days.
Delivery of these products usually occurs between 8:00 AM and 7:00 PM. If you're not available, we will contact you to arrange a new date and time that is convenient for you.
No, you won't be able to change it online. But you can ask for a change of address when our delivery partner calls you before delivering your order. If you choose to do that, though, remember that it may delay the delivery.
Easy! You can schedule the delivery of your Home Centre furniture in a few quick steps:
That’s it! Your delivery date and time will be displayed on your screen. Please remember that your Express delivery charges will be AED 250.
Very rarely, we may be forced to change our delivery schedule because of issues with transportation, weather, stock availability or any other unforeseen circumstance. Don’t worry, we will get in touch with you to re-schedule your delivery in such cases.
For Home Centre furniture, you’ll be able to schedule the delivery time and date that suits you. At checkout, you can either opt for our super-fast 2-day Express delivery at an additional cost of AED 250 or Scheduled delivery.
For your household products, here's how delivery works.
Orders placed before 12:00 PM on business days, will be delivered the same day to select locations in Dubai. You’ll need to pay an additional AED 18 to enjoy Same Day Delivery.
Delivery will take a little longer if it is to one of these areas.