No, you cannot transfer your Shukrans.
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To cancel your Shukran membership:
- Contact the Shukran team at 800-SHUKRAN (800-748 5726), or
- Send an email to email@example.com.
No. Your Shukran card will remain active even if you don’t use it. However, please note that all Shukrans are valid for 24 months only. They cannot be credited back to your account once they expire.
To make changes to the personal details on your Shukran account, you could:
- Sign in to your online account at www.shukranrewards.com.
- Contact the Shukran team on 800-SHUKRAN (800-748 5726).
We can definitely help you update your Shukran card details. Call the Shukran team on 800–SHUKRAN (800–748 5726) or email them at firstname.lastname@example.org to get it sorted out!
If you get your verification code wrong too many times while attempting to link your Shukran and HomeCentre.com accounts, your account will be locked for security reasons.
Please call us on 800-MYHOME (800-694663) and we'll help you unlock it.
This usually happens if you do not have the required minimum of 200 Shukrans.
If you have 200 Shukrans and still cannot see the 'Pay with Shukrans' option, there's an issue with your Shukran account.
Please contact the Shukran team on 800–SHUKRAN (800–7485726) or email email@example.com for more information.
When you cancel an order placed using Shukrans, we will reimburse the value of the Shukrans that you've spent. It will either be refunded to My Credit in your account or emailed to you as a Return Voucher (if you're a guest user). The Shukrans you've earned on your order will be taken back.
When you return an order placed using Shukrans, we'll issue a refund to My Credit in your account. If you're a guest user, you'll receive a Return Voucher for the value of the Shukrans spent.
Your My Credit balance can be used to shop any of our brands online, while the Return Voucher will be valid only for Home Centre purchases online or in-store.
At the moment, Shukrans can be earned and spent only in the country where your membership card was issued.
You’ll have to spend a minimum of 20 Shukrans at a time, which is equal to AED 1. There is no maximum spending limit.
Please note that your Shukrans will not cover Shipping or Cash on Delivery charges.
You can spend your Shukrans 14 days after they’ve been credited to your account. Your Shukrans will only be credited after your payment is confirmed (if you’ve paid by Credit Card) or your product is delivered (if you’ve paid by Cash on Delivery). They will be valid for 24 months after they have been credited.
After you have linked your UAE Shukran account, you can check your Shukrans in the Shukran tab in the My Account section. You can also see your available Shukrans under your name at the top of the page. Don't forget that you have to be logged in to do so.
If you think that the Shukrans in your account are incorrect, contact the Shukran team on 800–SHUKRAN (800–7485726) or email them at firstname.lastname@example.org.
There are four different ways in which you could check your balance:
To pay with your Shukrans, your HomeCentre.com and Shukran accounts must be linked.
Here's how to link them together:
You’ll first need to create a HomeCentre.com account.
If you already have a HomeCentre.com account, link your Shukran membership to it by clicking on the Shukran tab in the My Account section.
And here's how you can pay with your Shukrans:
At the moment, only UAE Shukran members can earn points on HomeCentre.com.
If you’ve paid by Credit Card, we’ll credit your Shukrans to your account once your payment is confirmed. If you’ve paid by Cash on Delivery, we will credit your Shukrans after delivery. You can spend your Shukrans 14 days after they have been credited.
No. You cannot earn Shukrans when you shop using promotional or Return Vouchers. If you place an order using a voucher and another payment method such as Cash on Delivery or Credit Card, you will earn Shukrans only on the amount paid by Cash on Delivery or Credit Card.
If you return an item that you’ve bought using a Credit Card, the Shukrans you’ve earned will be debited from your Shukran account.
If you’ve paid by Cash on Delivery, you’ll keep your Shukrans and receive a Return Voucher for the value of your refund. However, you will not earn any Shukrans when you shop with the Return Voucher.
Yes, you can still earn Shukrans, but you must link your HomeCentre.com and Shukran accounts within 5 days of making your purchase. Your Shukrans will then be automatically credited to your Shukran account.
Absolutely nothing. Shukran offers you lifetime membership with no annual fee and no minimum spend.
Yes. If you have joined Shukran from HomeCentre.com, we’ll display your card number on the confirmation page and in an email.
We will automatically link your Shukran account to your HomeCentre.com account as well, so you can earn Shukrans on HomeCentre.com immediately.
If you’ve signed up for Shukran on our site, your accounts are automatically linked - you won't need a physical card to earn and spend your Shukrans online.
To earn and spend points in-store, please download the Shukran app on your iPhone or Android Phone and activate the virtual card.
If you don’t have an iPhone or Android phone, you can ask for a physical Shukran card by calling the Shukran team on 800-SHUKRAN (800-7485726) or emailing them at email@example.com.
If you already have a HomeCentre.com account, link your Shukran account to it by clicking on the Shukran tab in the My Account section.
Once you link your accounts, you will be able to earn Shukrans on all your online purchases.
That's it! You’re set.
Shukran is the Landmark Group’s award-winning loyalty programme, which allows you to earn points on purchases and spend them for instant savings.
If you shop at our outlets across the GCC, Jordan, Egypt or online at HomeCentre.com, this programme adds value to your shopping experience.
Shukran members enjoy exclusive offers, special invitations to in-store activities and sale previews, birthday bonus points, and a whole lot more!
Any Shukrans you spend will be on prices inclusive of VAT.
You’ll earn Shukrans on the amount you spend before VAT.