• Where is Same Day Delivery available?

    Same Day Delivery is available to select locations in Dubai.

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  • Will I be charged for delivery?

    Standard deliveries on household products are free on order values of AED 250 and above. If your order value is less than AED 250, you will be charged AED 18 for the delivery.

    Furniture deliveries are free for order values of AED 1,000 and above. If your order value is less than AED 1,000, you will be charged AED 100 for the delivery.

    If you opt for Express Delivery of your Home Centre furniture, shipping charges will be AED 250.

    If you opt for Same Day Delivery, which is available on select products to select locations in Dubai, you will be charged an extra AED 18.

    There will be an additional service charge of AED 10 on all Cash on Delivery orders. Your delivery charges will be displayed during the checkout process.

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  • Does delivery take longer to some areas?

    Delivery times will vary for the following areas:

    Special areas (once a week):
    Hatta
    Hatta Road
    Hatta Area
    Lahabab
    Madam
    Delma Island
    Al Ghuwaifat

    Western Region 1 (alternate days):
    Bida Zayed
    Marfa
    Tarif
    Al Barakkah
    Al Aryam Island
    Bidda Al Motawah
    Madinat Zayed
    Liwa

    Western Region 2 (alternate days):
    Al Hamra Island
    Yasat Ali Island
    Abu Al Abyad Island
    Ruwais
    Sila
    Shuwayhat Island
    Gayathi
    Sir Bani Yas Island
    Sila

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  • Are there areas you don't deliver to?

    We're sorry, we don't deliver to free zones.

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  • What if I am not at home when my order arrives?

    For Home Centre furniture, if you are not at home, our Customer Service team will call you to reschedule a convenient delivery date and time.

    For non-furniture orders, our delivery partner will call you to reschedule your delivery.

    If you miss this delivery, they will make two more attempts.

    If you’re still unavailable to receive your order after the third attempt, it’ll be returned to us.

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  • When will I receive my order?

    For Home Centre furniture, you’ll be able to schedule the delivery time and date that suits you. At checkout, you can either opt for our super-fast 2-day Express delivery at an additional cost of AED 250 or Scheduled delivery. 

    For your household products, here's how delivery works.

    Orders placed before 12:00 PM on business days, will be delivered the same day to select locations in Dubai. You’ll need to pay an additional AED 18 to enjoy Same Day Delivery.

    If you place your order before 3:30 PM from Saturday to Thursday, your order will be delivered the next business day. Orders placed after 3:30 PM (and all day Friday) will be delivered in 2-3 business days.

    Delivery will take a little longer if it is to one of these areas.

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