Here’s how your refund works:
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Here's how long it will take:
If you've paid by cash, you have two choices:
You can call our Customer Service team and request a bank transfer. You’ll need to fill in your bank details on the form emailed to you. It will then take us an additional 7 days to transfer the amount to your bank account.
If you've paid for your order by cash, here’s how it works:
- Online returns: you’ll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user.
- Return to store: you can opt either for a cash refund, a Credit Note or a refund to My Credit in your account.
- Call for a return pickup: you can opt for a transfer to your bank account or a refund to My Credit in your account. If you’re a guest user, you will receive a Return Voucher.
Return Vouchers and Credit Notes are single-use vouchers valid for 6 months from the date of issue, and you can use yours to shop Home Centre online or in-store.
My Credit refunds go to the My Credit section in your account and can be used to shop any of our online brands.
If you've paid for your order by Credit or Debit Card, your refund will be credited to your card or bank account. Here's how long it will take:
Your bank or card issuer may take an additional 2-15 business days to process the transaction.
When you call us to request a return, we'll arrange a convenient time and day for our delivery partner to pick up your items.
You will not be able to return the following online:
Please check our returns policy for a full list of products you can't return.
Yes. When scheduling a return by calling us on 800-MYHOME (800-694663), please wrap the returned products before handing them over to our courier partner.
Yes, you can make your return online in a few easy steps:
After you’ve raised a return request, our courier partner will get in touch with you to schedule a pick-up time. Wrap and seal your products in their original packaging and hand them over.
Please do check our returns policy first to know which products you can return.
Yes, you can now drop off your Home Centre products to a Home Centre store across the UAE.
Here’s what you need to do:
Please note, you will not be able to return any product you've ordered with Scheduled Delivery to a store. And don't forget to check the returns policy first to see which products we don't take back!
You can return your products in three easy ways.
I. Request a return online
II. Return to Store
III. Call for a pick-up
Your refund will be credited to your PayPal account. Here's how long it will take:
It may take an additional 4-15 business days for the transaction to be processed and your money to reflect in your PayPal account.