I paid for part of my order using My Credit balance or a Return Voucher and requested to pay the balance using Cash on Delivery. I cancelled the order before it arrived. How will my refund be processed? Hiren Parmer May 29, 2018 22:19 Updated Follow If you're a registered user, that is, if you've created an online shopping account with us, you'll receive a refund for the same amount to My Credit in your account. You can then use your My Credit balance to shop any of our brands online. If you're a guest user, we will issue a fresh Return Voucher for the same amount as your existing one. Your new Return Voucher will be valid for 6 months from the date of issue, and you can use it to shop for Home Centre products online. Comments 0 comments Please sign in to leave a comment.